Deliverables

IT Organization

• Restructure IT function to support the:
•  Maintenance of existing production systems
• Healthcare organization's new projects and initiatives to support key strategies, regulatory requirements and progress toward 'meaningful use'
• Establish IT-based Project Management role and function
• Develop solid communications and feedback process within IT that ensures IT resources are involved and aligned resulting in an effective services delivery model

IT Delivery

• Develop and produce a standard IT monthly report
• Establish service level objectives to measure customer satisfaction with IT services
• Analyzing current projects for alignment to the Healthcare organization's primary business objectives and strategies
• Implement basic IT policies, practices and disciplines as approved by the Healthcare organization Executives

Applications Management

• Establish key user groups around common applications across the Healthcare organization
• Manage the formal selection process for key applications
• Develop and implement a Project Management methodology

Governance

Implement an IT Executive Committee complete with Charter, Objectives, Roles and Responsibilities, Authority and subcommittee hierarchy.  Responsibilities could include:

• Approval of the IT strategy, operating budget and capital budget annually
• Ensure alignment with the business strategy of the Healthcare organization
• Establishment of project justification criteria
• Enforcement of the project request and justification process
• Approval and prioritization of major IT expenditures and acquisitions
• review of IT monthly performance
• Provide guidance and direction for initiatives, priorities, policies and performance expectations